Terms and Conditions

General Terms and Conditions

Agent Y – Escape Room Brühl GbR , Kölnstr. 29-31, 50321 Brühl


1 Contract conclusion, cancellation

1.1 By submitting the order by clicking on the field “Book subject to payment”, the Customer submits a binding offer. Only with the allocation and sending of the order number by Agent Y – Escape Room Brühl GbR to the customer a contract between the customer and Agent Y – Escape Room Brühl GbR is concluded. The sending of the order confirmation is the delivery of the ticket for participation in the escapegame, a birthday or company event.

1.2 The purchase of vouchers can be revoked in accordance with No. 5.

1.3 When purchasing tickets for participation in escapegames, a cancellation or postponement of the date is not possible (see no. 5.1.)

2 Price Components & Payment Modalities

2.1 The total price of the order for the payment methods “Paypal”, “Sofortüberweisung” and “Rechnung” is due for payment immediately after conclusion of the contract, if these payment methods are offered.

2.2 If the payment method “card payment on site” is offered, the total price of the order is due on the day of the event, in deviation from 2.1, and must be paid by EC card or credit card at the branch before the start of the game.

2.3 If the payment method “cash on site” has been selected, the total price of the order is due on the day of the event and must be paid in cash at the branch before the start of the game or use.

2.4 If the number of players differs from the number stated at the time of reservation, the difference (additional payment or refund) will be settled at the cashier before the start of the game. The maximum number of players per game room (6 adults or 8 children & teenagers) must not be exceeded.

3 Tickets

3.1 The ticket purchased by the customer for participation in the escapegame entitles the customer and other persons nominated by him to participate in the booked game at the date and time stated on the ticket (the order confirmation).

3.2 If the customer arrives late, the playing time will be reduced according to the delay. In the event of no-show, the customer’s right to play the escapegame shall lapse. The obligation to pay the total price of the order shall remain in effect, see section 2.

3.3 The offered Escapegames are generally not suitable for children under 7 years of age. Children under 7 years of age are therefore not allowed to participate in the Escapegames. The minimum age may vary for individual rooms. This is noted on the ticket page and the minimum age applies.

3.4 Children and adolescents under 14 years of age must be accompanied by a parent or guardian. Otherwise access can be denied.

3.5 Tickets can only be cancelled up to 24 hours before the scheduled start of the game.

4 Vouchers

4.1 The vouchers are only valid for the payment of tickets for the participation in escapegames, which are offered by Agent Y – Escape Room Brühl GbR.

4.2 A claim for cash payment of the vouchers against Agent Y – Escape Room Brühl GbR is excluded as long as the service is offered.

4.3 The vouchers issued by Agent Y – Escape Room Brühl GbR are valid until the end of the third year following the year of purchase.


5 Right of revocation and sample revocation form

5.1 When tickets are purchased for participation in Escapegames, a contract for the provision of services in connection with leisure activities is concluded between Agent Y – Escape Room Brühl GbR and the customer, which provides for a specific date or period of time for the provision of services (see § 312 g para. 2 No. 9 BGB). There is therefore no right of revocation for the customer according to § 312 g para. 2 No. 9 BGB, regardless of the chosen method of payment. Each purchase of tickets for participation in escapegames is therefore binding immediately after confirmation according to 2.1 by Agent Y – Escape Adventures GbR and obligates the customer to pay the total price of the order.

5.2 The purchase of a voucher, which takes place in the simultaneous physical presence of the contractual partners or their authorized representatives (e.g. purchase in a branch), does not constitute a distance contract in the sense of § 312 b BGB. A right of revocation of the customer does not exist thereby.

5.3 For all other voucher purchases, the following applies to contracts with consumers:

Cancellation policy
Right of withdrawal
You have the right to revoke this contract within fourteen days, but no later than 24 hours before the scheduled start of the game without giving reasons.
The revocation period is fourteen days from the conclusion of the reservation.
To exercise your right of withdrawal, you must give us,
Agent Y – Escape Room Brühl GbR, Kölnstr. 29-31, 50321 Brühl, +49 2232 2169040, info@agenty.de by means of a clear statement (e.g. a letter or e-mail sent by post) about your decision to revoke this contract.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you without delay and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will we charge you any fees for this refund.

Sample Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back).

To Agent Y – Escape Room Brühl GbR, Kölnstr. 29-31, 50321 Brühl
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the voucher described below:
Ordered on

Order number / invoice number
Name of the consumer(s)

Address of the consumer(s)
Signature of the consumer(s) (only for paper notification) Date


(*) Delete as applicable.
Here you can download the sample revocation form as PDF.

End of the revocation instruction and the sample revocation form
5.4 In the event of revocation by the customer, the following shall apply:
The Agent Y – Escape Room Brühl GbR deactivates the voucher. If the voucher has already been paid for before revocation, Agent Y – Escape Room Brühl GbR will refund the purchase price to the customer.


6 Retention of title

6.1 If the customer is a consumer, Agent Y – Escape Room Brühl GbR reserves the right of ownership of the object of purchase until full payment of the total price of the order. The corresponding security rights can be transferred to third parties.
6.2 If the customer is an entrepreneur who acts within the scope of his entrepreneurial activity or a special fund under public law or a legal entity under public law, Agent Y – Escape Room Brühl GbR reserves the right of ownership of the object of purchase until all outstanding claims from the business relationship with the customer have been settled. The corresponding security rights can be transferred to third parties.


7 Offsetting, right of retention in case of invoice purchase

7.1 The customer can only offset with counterclaims that are legally binding or recognized or undisputed by Agent Y – Escape Room Brühl GbR.
7.2 A right of retention exists for the customer only if and insofar as the counterclaim results from the same contractual relationship.

8 Limitations of liability, exclusion of withdrawal in case of certain breaches of duty

8.1 Agent Y – Escape Room Brühl GbR has unlimited liability in the following cases in any case

– according to the product liability law
– for damages caused intentionally or by gross negligence
– fraudulent concealment of defects
– for damages resulting from injury to life, body or health
– for damages resulting from a breach of warranty.

8.2 As far as a violation of essential contractual obligations (so-called cardinal obligations) is only based on simple negligence, the liability of Agent Y – Escape Room Brühl GbR is limited to the compensation of the contract-typical and foreseeable damage.

8.3 Except for the cases mentioned in paragraphs 8.1 and 8.2, Agent Y – Escape Room Brühl GbR is not liable for damages caused by simple negligence.

8.4 As far as the liability of Agent Y – Escape Room Brühl GbR is excluded or limited according to paragraphs 8.1 to 8.3, this also applies to the liability of its vicarious agents and assistants.


9 Choice of law, place of fulfilment, extrajudicial settlement of disputes

9.1 The law of the Federal Republic of Germany shall apply exclusively.

9.2 If the customer is an entrepreneur according to § 14 BGB (German Civil Code), the sole place of performance for delivery and service as well as payment is the registered office of Agent Y – Escape Room Brühl GbR.

9.3 The European Commission provides a platform for Online Dispute Resolution (OS), which can be found here

Platform of the European Commission for Online Dispute Resolution:

Consumers have the opportunity to use this platform to settle their disputes.


10 House rules Agent Y – Escape Room Brühl GbR, Brühl

With access to the event rooms of Agent Y – Escape Room Brühl GbR the customers and visitors acknowledge the validity of the house rules regulated under private law below:

Persons, who become noticeable by the carrying of fascist and/or inhuman emblems, marks and/or by fascist and/or inhuman expressions, are expelled from the meeting areas and receive immediately house prohibition!
Cutting, shooting or stabbing weapons are forbidden in the meeting areas.
The making of photo, audio, video or other media recordings
for commercial use in the system without the express prior consent of Agent Y – Escape Room Brühl GbR is not permitted. We also ask in the sense of the game experience before the start of the game to hand over image and sound recording devices, especially cell phones.
For the safety of our customers and to protect themselves, animals are not allowed in the event rooms.
Visitors, who
– are obviously under the excessive influence of drugs or alcohol
– are suspected of having a contagious disease in the sense of the Federal Law on Diseases or the Federal Law on the Protection against Infection or similar safety endangering diseases
access to the premises may be denied.
Smoking is not permitted in the rooms. Smoking is only permitted on the balcony.
Marked escape routes and doors may not be blocked or their function altered in any way. All escape routes must always be kept clear, escape doors may only be opened in an emergency.
Status 21/02/202020 Ro

Diese Website verwendet cookies, um die bestmögliche Erfahrung zu gewährleisten. Wir können diese Informationen mit unseren Werbe- und Analysepartnern teilen. Wenn Sie auf 'Akzeptieren' klicken, erklären Sie sich mit der Verwendung von Cookies und ähnlichen Technologien durch uns einverstanden. Weitere Informationen.


Unten können Sie wählen, welche Art von Cookies Sie auf dieser Website zulassen. Klicken Sie auf die Schaltfläche "Cookie-Einstellungen speichern", um Ihre Wahl anzuwenden.

FunktionalUnsere Website verwendet funktionale Cookies. Diese Cookies sind notwendig, damit unsere Website funktionieren kann.

AnalytischUnsere Website verwendet analytische Cookies, die es ermöglichen, unsere Website zu analysieren und u.a. für die Zwecke der Benutzerfreundlichkeit zu optimieren.

SonstigeUnsere Website platziert Cookies von Drittanbietern von anderen Diensten, die nicht analytisch, sozial oder werblich sind.