Here you will find answers to the most frequently asked questions about our Escape Rooms.
If you have a question that is not listed here, please feel free to contact us.
We have summarised our Covid measures for you on a separate page.
Agent Y - Escape Games are an adventure for the whole team, whose members immerse themselves in a story to master exciting puzzles, tricky tasks and challenges together and complete their mission in 60min. It's all about teamwork and experiencing an unknown world. The only tools you need to play the game are your own logic and quick thinking, intuition and team spirit.

How long does a game last?

You have 60 minutes to complete your mission, maybe you can do it faster 🙂 Please arrive about 15 minutes early so that we can prepare for the game without hurry. After the game, you will of course have some time to debrief with our team and take some nice souvenir pictures.
Absolutely not! Our missions are exciting and thrilling, but no one, especially our youngest agents, should get scared.
No, the tasks can be solved by anyone with skill, logic and good teamwork. Strength is definitely NOT required. Previous knowledge of the Maya is also not a prerequisite for completing the mission 😉
The Escape Room is located on the 1st floor, but the building has a lift. There may be some restrictions on the game itself, so it is best to contact us beforehand so that we can find a solution together.
As Escape Rooms are a team game, you should be at least 2 players. For safety reasons, our rooms are limited to 6 adults (14 years and older) or 8 young people. It's more fun in smaller groups anyway, because everyone can actively participate. 🙂
We are a family-friendly Escape Room 🙂 Children from the age of 7 are welcome to join in (children under 8 do not pay). From our experience, younger children from 7-8 years old find it difficult to understand the whole game but they also enjoy finding objects and solving individual riddles. If you are unsure, feel free to contact us in advance.
No, of course not. The focus is on completing the mission, but you can leave our rooms at any time. Before the game, our game masters will go through the security measures with you (just like on a plane before departure) and accompany you with a camera and microphone during the game.
Unfortunately, we will then have to shorten your playing time accordingly so that the following groups do not have to wait because of this. Please be on time so that you can enjoy the experience.
We kindly ask you for planning purposes to book at least 24 hours in advance. If you decide to play at short notice, just give us a call. We will try to be as flexible as possible, but cannot guarantee that it will work out.
Yes, if you contact us by email (info@agenty.de) at least 24 hours in advance. Please provide your booking number or date/time. After that, no change/cancellation is possible.
Please contact us directly and we will get back to you as soon as possible!

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