FAQs
Here you can find answers to the most common questions about our Escape rooms. If you have a question that is not listed here yet, please contact us.
We have summarized our corona precautions for you on a separate page.
Agent Y - Escape Room games are an adventure for your entire team, whose members immerse themselves in a story to solve exciting puzzles, tricky tasks and challenges together in 60min and complete their mission. It is about teamwork and experiencing an unknown world. The only tool you need in the game is your own logic and quick perception, intuition and team spirit.

How long does the game take?

You have 60 minutes to complete your mission, maybe you can do it faster 🙂Please arrive about 15 minutes earlier for the briefing to your mission. After the game you will of course have some time for a debriefing with our team and for some nice souvenir pictures.
Not at all! Our missions are exciting and thrilling, but nobody, especially our youngest agents, should be afraid.
No, the tasks can be solved by everyone with skill, logic and good teamwork. In any case, power is NOT needed. Previous knowledge about the Maya is also not a prerequisite to fulfill the mission 😉
The Escape Room is on the 1st floor, but the building has an elevator. The game itself may have some limitations but in principle its possible. It's best to contact us in advance so we can find a solution together.
Since Escape Rooms are a team game, you should be least two of you playing. For safety reasons our rooms are limited to 6 adults (14 years and older) or 8 teenagers and kids. In smaller groups it is more fun anyway, because everyone can actively participate. 🙂
We are a children friendly escape room 🙂 Children from 7 years on are welcome to play (under 10 years they do not pay). From our experience, the younger children under 10 years of age have a hard time understanding the whole game but they also have fun finding objects and solving individual puzzles. If you are unsure, you are welcome to contact us in advance.
No, of course not. Fulfilling the mission is our priority, but you can leave our rooms at any time. Before the game, our game leaders will walk you through the security measures (just like in the plane before take-off) and accompany you with camera and microphones during the game.
Yes, we offer the room in German, English and French. As we do not have at all times English or French speaking Game Masters times available to book might be limited.
Unfortunately, we will have to shorten your playing time accordingly so that the following groups do not have to wait because of it. So please be punctual so that you can enjoy the experience.
For our planning we ask you to book at least 24 hours in advance. If you decide to play at short notice, just give us a call. We will try to be as flexible as possible, but we cannot guarantee that it will work out.
Yes, if you contact us by email (info@agenty.de) at least 24 hours before. Please include your booking number or date/time. After that no changes/cancellations are possible.
Feel free to contact us directly and we will get back to you as soon as possible!

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